It's Time For A Change
Let the experienced team at ResortQuest manage your vacation rental home and we will ensure that your investment is protected, while providing a keen eye focused on the bottom line. Our management specialists are dedicated to your success as a homeowner. We will provide the personal attention and professional knowledge that you want from a property management company, while building a trusting relationship with you and maximizing rental revenue.
Why list your property on-line and have the added hassel factor of after hours calls, credit card processing, tax payments and calculations, and following up with licenced and insurred vendors. Let ResortQuest take the hassel factor out of renting your home in Sun Valley. As a professional management company we work with potential guests and homeowners daily, its our business. Our reservation services is available 7 days a week and we have 24/7 booking capabilities.
We offer several types of management contracts to meet the specific needs of you and your home. Call (800) 371-9180 x2009 for more details or email our Homeowner Relations Professional, Yvette Lane at ylane@resortquest.com.
Our Mission
Guests: Our goal is to be the premier accomodation provider of choice for the guest who wishes to experience an outstanding vacation.
Homeowners: To develop trusting, long-lasting relationships by anticipating your needs and providing consistent quality and service year after year. Maximize rental nights and Maximize rental revenue.
The ResortQuest Advantage
Exceptional Standards: At ResortQuest Sun Valley we hold our customer service, homeowner relations, housekeeping, maintenance and management teams to the highest level of quality standards. We know that when it comes to managing an important investment attention to detail is everything. As a result, we represent some of the most exclusive properties in popular vacation destinations such as Myrtle Beach, Park City, Aspen, Charleston's Islands, Florida's Gulf Coast and Hilton Head Island. As a homeowner in the Sun Valley you now have a local ResortQuest office and management team ready to apply a higher standard to your investment.
Unsurpassed Marketing: ResortQuest's national, regional and local marketing programs are dedicated to achieving exceptional results. Our market strength and knowledge, combined with out industry relationships, add up to an incredible advantage for homeowners in our rental program. In it our goal to stay on the cutting edge of internet technology, social marketing and public relations so that we can effectively maximize our dollar while providing the highest level of results.
Experienced and Knowledgeable: ResortQuest Sun Valley offers a team of dedicated professionals available to you seven days a week. Your Homeowner Representative Team manages quality control, maintenance, housekeeping, guest services, property evaluations and much more. Most importantly, they are here to answer your questions and to attend to your specific requests at any time. Plus - ResortQuest is backed by a national team of property management professionals, providing resources that reach well above and beyond any other local company.
Who is ResortQuest?
ResortQuest is one of the nations leading vacation rental and resort real estate companies in North America. With a portfolio of nearly 7,000 properties in the United States, and the inclusion of partner affiliates in North America, the Caribbean, and Europe, ResortQuest offers over 100,000 vacation rental choices in more than 140 destinations worldwide. ResortQuest real estate offers superior brokerage services in the countries premier resort destinations.
Why use ResortQuest as my management company?
ResortQuest provides vacation rental owners with a single source for all of their property needs; from maintenance and housekeeping, to rental management. Known for friendly personalized service, we have local offices in each of our locations, giving our vacation owners the peace of mind that our experienced staff is taking the best possible care of their investment.
What will ResortQuest do for me?
ResortQuest will market and promote your home to perspective renters, take reservations and payments from guests, handle guest requests and complaints, hire and manage service providers, collect and remit sales tax, send monthly revenue statements and checks, and year end tax information. We have local professional staff on call to assist owners and guest 24 hours a day.
Does ResortQuest own rental property?
ResortQuest does not own any rental units so we do not compete with owners in placement of reservations we generate. Our focus is to serve you, our owner, and maximize your revenue.
What kind of marketing does ResortQuest do?
When you choose ResortQuest to manage your property, you are drawing on a vast network of marketing professionals devoted specifically and exclusively to vacation rentals. Your bottom line will benefit from our national and international reach, including strategic partnerships throughout the United States and Europe. ResortQuest spends several million dollars annually on a variety of strategic initiatives.
These initiatives include:
- state of the art website with real time online booking capability
- comprehensive email and direct marketing campaigns to a database of over six million consumers
- airline cooperative initiatives
- radio
- television
- strategic partnerships with Interhome, RCI, RSN
- local chamber campaign participation
- production and distribution of marketing collateral
- attendance of industry trade shows
- variety of direct sales efforts
- group marketing
What do the industry term ‘wholesaler’ and ‘online travel agent’ mean?
Wholesalers and online travel agents are third party distributors that market and package inventory to consumers and travel agents at many of our locations. Examples of these are Expedia, Orbitz, Travelocity, central reservation centers, and a variety of independent companies. In the past, wholesalers and online travel agents typically received 10% - 20% commission. Today, these agents demand upwards of 25% due to the competitive environment created by the internet.
What is ResortQuest doing to remain competitive on the Internet?
Over 85% of consumers will have researched their vacation online. Paid and sponsored keyword search positioning is critical to capture that potential guest’s initial interest and ultimately lead them to make a reservation. We have key web team members who research key words and page tags to maxmize our results on web searches.
How does Resort Rental Vacations work?
Online bookings and those driven directly from the internet are charged a minimal commission. This commission varies per location based on the average cost of keywords in that destination. This amount is collected each month and goes directly to fund RRV’s initiative at that specific ResortQuest location (i.e., Park City goes to Park City, Steamboat goes to Steamboat). ResortQuest covers the full expense of the expertise needed to manage this initiative including the cost of staffing, management, and third party consultants. Owners only participate in the cost of the keywords if they convert into a booking in their property.
How is the rental rate set?
Our goal is to maximize occupancy for each rental property booking at the highest dollar value the market will bear for a particular time period. Our in-depth analysis of competitor rates, industry trends, and economic climate come into consideration.
When do I get paid for my reservations?
You will receive monthly owner statements detailing revenue and expenses. Timing of payments from reservations will vary by market based on real estate regulations and/or market standards.
How do I book stays for myself or my guests?
There are a variety of ways; calling our reservations dept, book directly through owner net, and some locations provide a calendar.
How will you ensure my property is properly maintained?
Our local experienced staff is dedicated to the care and maintenance of your investment. In addition to the inspections that occur before reservations arrivals and after departures, our team has periodic security and maintenance checks that take place.
What happens if a guest damages my unit?
Housekeeping performs regular inspections to your unit in conjunction with guest arrival and departures. If we find anything missing or damaged, we will make every attempt to track the incident to a specific reservation.
What is owner net?
Owner net is an online service that allows you to view your monthly owner statements, future reservations, make reservations for yourself or your guest. Local news and major weather events will be periodically posted and vary by location.
What level of communication can I expect from you?
Each month we will send your owner statement itemizing revenue and expenses. Newsletters are also distributed from our local management team. This information ranges from ResortQuest news, events, reminder of services, and helpful articles pertaining to vacation rental and property ownership. Of course, your local management team will be communicating with you on a regular basis. Our job is to understand what level of service and communication you desire and make sure we provide it.
How do I enter the rental program?
Our local management will inspect your unit to ensure it meets quality standards. Upon inspection, we will advise you if anything needs to be done before it can be added to our rental program. At that point, you will be provided with a management agreement for your acceptance and signature.
Are you ready for a change to ResortQuest Property Management?
An exceptional property should be managed by nothing less than an exceptional property management company. Call (800) 371-9180 x2009 for more details or email our Homeowner Relations Professional, Yvette Lane today. We look forward to speaking with you!
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