Sun Valley, Idaho 800-371-9180
208-726-5601
Property Search
200 West River Street
Ketchum, ID 83340
800-371-9180
208-726-5601
SunValleyInfo@ResortQuest.com

Frequently Asked Questions

ResortQuest Sun Valley Office in Ketchum Idaho

Welcome to Sun Valley!

When you arrive in Sun Valley be sure to stop by ResortQuest Sun Valley's offices to pick up your arrival package with keys and information about your lodging. We are also able to answer all of your questions about activities and events in the area. The following is a list of Frequently Asked Questions.


The best advice we can give you

Book early. The sooner you make your reservation, the better chances are of getting a unit that matches your preferences.

All of our units are privately owned and each unit is appointed differently and have different amenities / bedding.

Is It better to make a reservation online or by telephone?

Making reservation online takes less time if you are familiar with our locations. We do recommend calling directly if you have special request or your looking for specific amenities.

How can I cancel my reservation?

To cancel reservation you must contact our office and speak with a preservationist.

What is your cancellation policy?

Cancellations received 30 days prior to arrival dates incur a Cancellation Fee of 18% this includes the Reservation Fee. Cancellation received within 30 days are refundable only if the property is re-rented. If RQ-SV is able to re-rent the property, we will refund the amount of the re-rental minus the fees described above.

What are your hours of operation?

We are open 7 days a week from 8 AM to 5:30 PM, with extended hours during peak season. If you arrive outside of these hours, there is a late arrival security box where you can pick up your information.

Where are you located?

ResortQuest Sun Valley
200 West River St., Suite 101
(On the corner of River St. and 2nd Avenue)
Ketchum, Idaho 83340

Download PDF ~ Map
View Driving Directions, Flight and Shuttle Information

What time is check-in / check-out?

Check in time is at 4PM and Check-out time is at 10AM. Early check in can be requested, must provide a 24 hour notice. Providing there is availability, we may extend check out time for an additional fee. If you arrive after hours, there is a security box where you can pick up your information.

What do we do if we arrive after-hours?

If you arrive outside of our normal business hours, there is a late security box where you can pick up your information. The security box is located in the rear corner of the office on the Second Avenue side, the box is on a stand with a red light on top. Once inside the security box, you will find an envelope with your name, keys and driving directions to your lodging facility. To receive instructions and combination to lock box, it is important to contact us by calling 800.371.9180 or by email at sunvalleyinfo@resortquest.com.

Do you offer shuttle service from the Sun Valley Airport?

We do not offer shuttle from the airport to our local office, but we recommend the following list of Taxi Services:

  • A1 Taxi ~ 208.726.9351
  • A Cab ~ 208.578.9999

Can I send luggage or have something shipped ahead a time?

Yes. Please call our office so we can expect your package and have it waiting for you at our front desk. Any deliveries to unit will incur an additional fee. Be sure to put your name and reservation number on your packages, view examples below.

Shipping by Fed Ex or UPS send to:
ResortQuest Sun Valley
~Your Name or Confirmation Number~
200 W. River St., Ste 101
Ketchum, ID 83340

Shipping by USPS send to:
ResortQuest Sun Valley
~Your Name or Confirmation Number~
PO BOX 357
Ketchum, ID 83340

Other questions?

If you have questions that are not answered here, please call or write us.
Contact Information:

ResortQuest Sun Valley
Phone: 800-371-9180
Email: sunvalleyinfo@resortquest.com